Our concern is that you enjoy your purchase. If you need more information about your desired item you can always send us an e-mail to info@steinlins.com.

All items can be returned within 10 days (after receipt of delivery) in perfect, unused condition and in original packaging. Excluded are goods with a special price and goods, which were customized especially for the customer.

To return a product, a return authorization is required. In order to receive a return authorization, an e-mail must be sent to info@steinlins.com.

Returns to STEINLINS are at the expense and risk of the customer. Shipping costs, customs duties and all other costs incurred for the return of the products are borne by the customer. STEINLINS recommends that returns are registered so it is automatically included in our transport insurance.
After receipt of the goods, we will check them, and will then issue a credit of the corresponding amount.

Returns by post to:
Steinlins GmbH
Returns
Hermetschloosstrasse 77
8048 Zurich

You can also return the purchase in its original packaging directly at the Steinlin workshop at Kuttelgasse 15. This can only be done during store hours:

Steinlin
Kuttelgasse 15
8001 Zurich

Opening hours:
Mo closed
Tue to Fri 8 - 12, 1 - 6 pm
Sat 8.30am - 4pm